New hires learn on simulated customers instead of real ones. Experienced staff rehearse objections, complaints and defections to competitors. And you know who is ready, because every evaluation rests on what the person actually said.
“I know it is not your fault, but I want to cancel my subscription.”Mrs Šimková, 36, simulated customer. This is how a call starts in which your people learn not to lose a customer.
Sample call (in Czech): an agent and a simulated customer. Both characters are synthetic.
Today a new person makes their first mistakes on your customers: promises what they cannot deliver, misses what mattered, loses their footing. With ClientTwin they get dozens of hard conversations done in simulation before they pick up a real phone. No one else’s time, no live mistakes.
A price rise, a complaint, a competitor’s offer, pressure on price. These are the moments customers leave. They can be rehearsed: the ClientTwin customer raises the same objections as real ones, remembers what you promised, and goes cold when you start pushing. Whoever handles it in simulation handles it live.
After every conversation the person gets an evaluation and a checklist of what had to be said. Every item is backed by an exact sentence from the conversation. Managers see the whole team on one screen, compliance has a record, and the new hire knows what to work on.
A demo in thirty minutes. A pilot with one team in three weeks. No commitment.
Book a free demoReady-made characters for banks, insurers, contact centres, telecoms and sales. Your own customers and situations we build together, without a developer.
Ten minutes between two calls, from the branch or from home, by text or by voice. No workshop scheduling, no colleague playing the client.
Evaluations backed by sentences the person actually said. A team overview for managers, a training record for compliance, integration with your e-learning.
Every customer in training is synthetic. Real customer data is never used. The whole solution can run in your infrastructure.
Anyone whose people must handle a hard customer conversation.
“I need to know which new hires are ready for the line, and I have no time to listen to calls.”
“A course teaches people the rules. I cannot give them practice.”
“In an audit I must prove the advisor said what they had to.”
Write to us and we will set up a demo with your types of customers. We reply within one working day.